Support

If you have urgent questions about your TEMPLO® software, you can rely on fast support from our experts.

Our support team for fast and competent solutions

Our team of experts is available to address your inquiries regarding the TEMPLO® software.
As a customer with an update and support contract, you enjoy unlimited and unrestricted access to our support services.

Remote Access

Quick solutions via pcvisit

David Heckel

Senior Support Engineer

Felix Huber

Support Engineer

Julian Kiefer

Support Engineer & Sales

You don´t have an update and support contract?

Discover your advantages.

We offer all customers a combined update and support contract for the TEMPLO® motion analysis software.
This contract includes permanent access to the latest software version via download from the customer center. In addition, support services are provided by e-mail, telephone and remote access.
Interested? Register now in the customer center and request a quote.

Our software is constantly being developed to support, simplify and speed up your everyday work.

TEMPLO®- User with Update- and Support contract always work with the latest software and have access to all following versions of TEMPLO®.

TEMPLO®- User without Update- and Support contract have following possibilities:

  • With purchasing software you receive all following software updates in the year of purchase and the following year until December, 31st 20xx.
  • With purchasing a single update you receive all following software updates within the year of purchase until December, 31st 20xx.

When it comes to urgent questions about your TEMPLO® software, you can always rely on quick support from our experts. If the information in your manual no longer helps you, we offer you the possibility of contacting our technical support personally.

TEMPLO®- User with update- and support contract benefit unlimited from our support service.

TEMPLO®- User without update- and support contract have following possibilities:

  • With purchasing software we ensure free support in the year of purchase and the following year until December, 31st 20xx.
    Beyond this date, free support can`t be offered any more.
  • With purchasing an update you get free support within the year of purchase until December, 31st 20xx.
    Beyond this date, free support can`t be offered any more.

Popular Subjects

Where can I find my licence number?

You will find your licence number on the back of your dongle (USB key). The engraved number starts with CTP followed by 4 numbers (CTPxxxx).
The licence number can also be found in TEMPLO® under: Information > Support > Licence number

Further training

New features in TEMPLO® V23

As an update & support contract partner, you will always receive the latest features. Find out what’s new and improved in the latest version.

Training

With these TEMPLO® videos, training offers you can quickly work productively.